Managed IT Services
Managed IT Services for Businesses in Cyprus
Make IT Operations Someone's Responsibility
Managing IT internally can become difficult as infrastructure, users, cloud services and security requirements grow.
Felix Core Ltd provides managed IT services that give your organisation access to ongoing technical support and infrastructure expertise without requiring a large internal IT team.
What Managed IT Can Include
Scope is agreed per organisation. These are the six areas it usually covers.
User Support
Assistance with everyday technology issues affecting employees, from devices and accounts to applications and connectivity.
Infrastructure Management
Administration and monitoring of servers, networks and core infrastructure, including patching and capacity review.
Cloud Management
Support for cloud platforms, Microsoft services and hybrid environments, including configuration and cost visibility.
Security Management
Practical management of security controls across endpoints, networks and identities.
Backup & Recovery
Monitoring and management of backup and recovery arrangements, including verification that restores actually work.
IT Administration
Ongoing configuration, oversight and coordination to keep the environment running smoothly and documented properly.
Our Approach
Managed IT should not mean simply responding to tickets.
We combine support with visibility, documentation, proactive review and continuous improvement — so the environment gets more stable over time rather than simply staying serviced.
A managed environment should be one you could hand to someone else tomorrow and have them understand it.
When Managed IT Makes Sense
Managed IT services can be useful when:
Your internal IT team needs additional capacity
You do not have dedicated IT staff
Your current provider only reacts to incidents
Infrastructure has become difficult to manage
You need stronger documentation and accountability
Your organisation is growing
You need ongoing cybersecurity and infrastructure oversight
If two or more of these apply, an assessment is the quickest way to establish what the right scope would be.
Start With an Assessment
Before taking responsibility for an environment, we assess the existing infrastructure and identify priorities.
That protects both sides: you find out what condition the environment is really in, and we agree a scope based on what is there rather than on assumptions.
How Engagements Are Structured
Three models. Which one fits is part of what an assessment establishes.
Retainer / Advisory
Ongoing access to expertise for day-to-day guidance, planning and oversight, for organisations that want a trusted advisor on call.
Managed Operations
Full or partial operational responsibility with clear SLAs. We take care of the routine so your internal team can focus on higher-value work.
Co-managed
We work alongside your existing IT staff, taking specific areas — infrastructure, security, or out-of-hours cover — rather than the whole environment.
Related Services
If you need something narrower than full managed operations:
IT Support
Day-to-day user, device, network and infrastructure support without full operational responsibility.
Cloud & Infrastructure
Design, implementation and management of cloud, hybrid and on-premises environments.
Cybersecurity
Endpoint, identity, network and Microsoft security, with practical risk reduction.
Looking for a Managed IT Partner in Cyprus?
Let's discuss your current environment and the level of support your organisation needs.