Hotels & Hospitality
IT Support & Infrastructure for Hotels in Cyprus
Reliable Technology for Hospitality Operations
Hotels depend on connectivity and technology across guest, operational and administrative environments — and there is no quiet period in which to fix things.
Felix Core Ltd provides IT infrastructure and support services designed to help hospitality organisations maintain reliable technology operations.
What We Cover
Twelve areas, across guest-facing and back-of-house systems.
Network infrastructure
Guest Wi-Fi
Staff networks
Firewall management
Server infrastructure
Cloud services
Endpoint support
Cybersecurity
Backup and recovery
Monitoring
IT assessment
Project implementation
Focus on Reliability
Technology problems can affect staff productivity and guest experience at the same time — and a guest who cannot connect does not open a support ticket, they leave a review.
We focus on understanding the infrastructure, identifying weak points and improving the reliability and manageability of the environment.
Where a system cannot be taken offline during business hours, the work is planned around that rather than in spite of it.
Guest Wi-Fi and Network Separation
Guest Wi-Fi carries a reputational weight out of proportion to its cost: coverage has to work in rooms, not just corridors, and capacity has to hold when the property is full.
It also has to be properly separated from the networks running operational and administrative systems. Where guest traffic, point-of-sale and back-office systems share infrastructure, a problem in one becomes a problem in all three.
We can review how coverage, capacity and separation currently stand, and identify where the arrangement is weaker than assumed.
The Systems Around Us
Hospitality technology is a collection of specialist systems, most supplied and supported by their own vendors. We work with the infrastructure they depend on, and alongside those vendors rather than in place of them:
Property management systems
Point-of-sale systems
Door and access systems
Guest entertainment and in-room technology
Staff communications
Back-office and finance platforms
Most of these problems turn out to be network, identity or infrastructure problems wearing a vendor's badge.
Related Services
The services hotels use most:
Network Services
Wired and wireless infrastructure, coverage, capacity, firewalls and segmentation.
Cybersecurity
Endpoint, identity and network security, including separation of guest and operational networks.
Managed IT Services
Ongoing operational responsibility for an environment that cannot afford downtime.
Need to Review Your Hotel's IT Infrastructure?
Let Felix Core assess the environment and identify practical improvements. You receive a prioritised report and decide what to act on.